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ISO-IEC-20000-Foundation Exam Discount Voucher - ISO-IEC-20000-Foundation Latest Exam Tips

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 2

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 3

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

A. Top management
B. Any process owner
C. The Registered Certification Body
D. A consultancy organization

Answer: A

NEW QUESTION # 19
Which is a reason for the requirement to budget service costs?

A. To improve the service management processes
B. To enable effective financial control for services
C. To reduce overall service costs
D. To provide the basis for service provider organization charges

Answer: B

NEW QUESTION # 20
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

A. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
B. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001
C. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
D. They don't relate

Answer: B

NEW QUESTION # 21
What is the objective of service continuity management?

A. To ensure that potential service continuity issues are predicted and preventive action taken
B. To ensure that service continuity plans are tested in accordance with business needs
C. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
D. To ensure that service continuity requirements are fully defined and agreed in service level agreements

Answer: C

NEW QUESTION # 22
When an internal supplier is operating part of the service management processes, which process is required to manage this supplier?

A. Resource management
B. Supplier management
C. Service level management
D. Service availability management

Answer: B

NEW QUESTION # 23
......

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